Question 1

Are there hidden commissions?

Accepted Answer

No, there are no hidden commissions. We believe in complete transparency. All costs are clear from the start, and there are no unexpected additional fees. We provide you with a comprehensive offer that includes all details before you begin.

Question 2

How is payment made?

Accepted Answer

We accept multiple payment methods suitable for you. You can pay via bank transfer or any other method we agree on. What matters is that everything is clear and agreed upon in advance.

Question 3

Do you provide any medical service?

Accepted Answer

No, Hajazco provides logistical services only. We help you with accommodation, transportation, and administrative appointment arrangements. We do not provide any medical consultations or medical role in any form. Our role is logistical and humanitarian only.

Question 4

Is the service only in London?

Accepted Answer

Yes, currently we focus on London only because our deep experience in this city enables us to provide the best possible service. We know London well and choose the best for you based on real experience.

Question 5

Do you follow up with clients after arrival?

Accepted Answer

Yes, we don't stop when you arrive. We follow up with you after arrival to ensure everything is fine, and help you with any additional logistical needs you may have.

Question 6

How long does it take to arrange accommodation?

Accepted Answer

It depends on your needs and availability. Usually we can arrange accommodation within one to two weeks, but we prefer that you start contacting us well before travel to ensure the best options for you.

Question 7

Do you offer a free consultation?

Accepted Answer

Yes, you can contact us via WhatsApp to get a free initial consultation. We'll listen to your needs and tell you how we can help.

Question 8

Do you only deal with families?

Accepted Answer

No, we serve Gulf families and those traveling for medical treatment. Each category has special needs and we provide customized services for each.

Question 9

How can I be sure the neighborhood is safe?

Accepted Answer

We choose neighborhoods based on our long experience in London and our personal knowledge of each area. Especially for families, safety is our top priority. Every area we recommend has been carefully selected.

Question 10

Can you help me get a visa?

Accepted Answer

We focus on logistical services after arrival in London. For visa acquisition, we advise you to contact the embassy or a visa specialist office.

Question 11

How is London airport pickup arranged for Gulf families?

Accepted Answer

We provide London airport pickup service for families. It includes personal pickup from the arrival hall with a sign with your name, a private Arabic driver fluent in Arabic, a comfortable family-appropriate car with sufficient luggage space, and direct transfer from the airport (Heathrow, Gatwick, Stansted, or Luton) to the specified accommodation. We handle all London airports and know the appropriate routes to avoid congestion.

Question 12

Do you offer a private Arabic driver service in London?

Accepted Answer

Yes, we offer a private Arabic driver service in London. Our driver speaks Arabic fluently, has deep knowledge of London roads, and experience dealing with families and businessmen. The service includes airport pickup, scheduled daily transportation, London limousine service for special occasions, and transportation for clients to appointments and meetings. The driver is professional and holds all required licenses.

Question 13

What are the best services for Gulf families in London?

Accepted Answer

We provide services specifically designed for Gulf families: VIP airport pickup with an Arabic driver, booking luxury hotels or serviced apartments in safe neighborhoods, coordinating comfortable family tourist programs, recommending halal restaurants, coordinating shopping visits to Harrods and Oxford Street, and guarding services when needed. Every service is designed to ensure family comfort and safety with complete privacy.

Question 14

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Accepted Answer

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Question 15

How do you ensure privacy and confidentiality for clients?

Accepted Answer

Privacy is one of our most important principles. We ensure complete confidentiality of all your information and plans. We do not share any information with third parties without your consent. A single point of contact (Ahmed Al-Basheer) ensures privacy - no multiple contacts. All arrangements are made confidentially and directly. We treat each client as a special case and respect their privacy and values.

Question 16

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Accepted Answer

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Question 17

How do you help with booking hotels and serviced apartments in London?

Accepted Answer

We recommend luxury hotels and serviced apartments that we know personally and trust their quality. We choose accommodation based on your needs: location (safe neighborhoods close to transportation), size (suitable for family size), facilities (kitchen, washing machine, fast internet), and services (cleaning, reception, security). We negotiate the best prices and conditions, and ensure the accommodation meets your specific needs. We follow up with you after arrival to ensure satisfaction.

Question 18

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Accepted Answer

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Question 19

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Accepted Answer

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Question 20

How do you coordinate a tourist itinerary in London?

Accepted Answer

We work with you to create a customized tourist program that suits your interests, budget, and length of stay. The schedule includes main tourist attractions (Buckingham Palace, Tower of London, museums, bridges), activities suitable for children, appropriate rest times, and meal arrangements at halal restaurants. We book tickets in advance for famous attractions, coordinate transportation between attractions (private driver or public transport guidance), and ensure the program is comfortable and not exhausting. The schedule is adjustable according to your changing needs.

Question 21

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Accepted Answer

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Question 22

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Accepted Answer

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